Parking Ticket
February 23, 2020
Rachel leaves a fantastic meeting to find a ticket on the windshield of her car. A lump of regret forms in her stomach… If only the meters had allowed her to pre-pay!
Missed Delivery
February 23, 2020
Once a year, I place an order from a family-owned farm on the opposite side of the country. This year, I missed the shipment notification and by the time I knew it was delivered, the entire order was inedible.
Car Crash
February 23, 2020
One of our staff members was recently in an accident. While she was lucky to be OK, the result could have been catastrophic. It was a good reminder that everything falls under a Just Culture.